Phi Legal is committed to giving our clients a high quality professional service.
In the event that there is any aspect of our service that you are not satisfied with, in the first instance you should raise this with the partner in charge of the work carried out. If you wish to make a formal complaint, you should do so in writing by email or letter to our firm identified in our engagement letter with you. A copy of our complaints policy is available on request.
In the event that we are unable to resolve your complaint you may choose to refer the matter to the Legal Ombudsman whose service is open to individuals, small businesses, charities, clubs, associations and trusts.
The Legal Ombudsman can be contacted by phone 0300 555 0333 or email firstname.lastname@example.org More information relating to time limits on making a complaint and the role of the Legal Ombudsman can be found here www.legalombudsman.org.uk.
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